Shipping policy

Shipping Policy

Last updated: August 9, 2026

Thank you for shopping with us! We aim to make your order experience simple, reliable, and convenient.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

For certain car parts or special-order products, processing may take longer. If there is a delay, we will contact you with an update.

2. Shipping Times

Estimated delivery times depend on your location:

- Kenya: 2–7 business days

- East Africa: 5–10 business days

- International: 7–21 business days

Please note that these are estimates and not guaranteed delivery dates. Delays may occur because of courier issues, customs, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location, package size, weight, and shipping method.

From time to time, we may offer free-shipping promotions.

4. Tracking Your Order

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking information to follow your package until it is delivered.

5. Incorrect Shipping Information

Please make sure your name, phone number, and delivery address are correct before completing your order.

We are not responsible for delays or additional shipping costs caused by incorrect or incomplete delivery information provided by the customer.

6. Damaged or Missing Items

Please inspect your package when it arrives.

If your order arrives damaged, incomplete, or with the wrong item, contact us as soon as possible with your order number and clear photos/videos of the package and item so we can investigate and assist you.

7. Car Parts and Vehicle Compatibility

Before purchasing a car part, customers are responsible for confirming that the product is compatible with their vehicle.

If you are unsure whether a part will fit your vehicle, please contact us before placing your order and provide the vehicle make, model, year, and relevant part information.

8. Customs and Import Fees

For international orders, customs duties, taxes, or other import charges may apply.

Any applicable customs or import fees are the responsibility of the customer unless otherwise stated at checkout.

9. Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

We are happy to help you with your order and delivery questions.

Thank you for choosing our store!